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The Difference Between Disability and Critical Illness Insurance 

Différence entre l’assurance invalidité et l’assurance maladies graves

When it comes to personal insurance, there are a lot of options. It can be hard to tell some products apart, as they may seem identical and confusing. But they all have the same goal: to protect you and your assets. That’s why you may want to consider getting disability or critical illness insurance in addition to life insurance. While these two types of insurance have some similarities, they are entirely separate. Each offers solutions and protection for different financial needs.

In this article:

What is disability insurance?

Disability insurance is designed specifically to allow workers (salaried or self-employed) to receive monthly benefits to replace part of their income if they become unable to work due to an injury or illness. This product is available under two types of policies: temporary or permanent disability (see Disability Insurance Briefly Explained for more information). Note that disability insurance provides you with up to 100% of your salary, but the most common choice is to insure for 60% to 70% of your salary. This will help you maintain your standard of living as much as possible until you return to work.

What is critical illness insurance?

Critical illness insurance provides you with a tax-free, single lump sum if you are diagnosed with a serious medical condition, such as cancer, heart attack or stroke. This type of insurance offers a variety of benefits, but policies most commonly provide coverage for the four most frequently diagnosed serious diseases in Canada or for more than 25 serious diseases. To learn more about critical illness insurance, read Critical illness insurance: A requirement? or contact an advisor at Matcha Insurance for guidance.  

Who are these products for?

While statistics suggest that the majority of Canadians live paycheque to paycheque, any worker—whether employed or self-employed—should consider disability and critical illness insurance. Especially those who do not have a group plan that provides salary insurance for long-term absence due to illness or injury. We encourage you to contact an insurance advisor at Matcha to discuss your situation, needs and goals. Our advisors can offer you products that will meet your needs.  

Vous avez toujours des interrogations entourant l’assurance vie proposée par Matcha Assurance ? Nos conseillers en sécurité financière sont disponibles au bout du fil pour répondre à toutes vos questions et vous rassurer.

Communiquez dès maintenant avec nous
en composant le 1 844 532-3228 ou Prenez rendez-vous.

When can I get my benefits?

Disability insurance

Critical illness insurance

This varies depending on your policy and the type of coverage chosen. Monthly payments usually begin 30 to 120 days after the onset of disability.

Usually after 30 days. If you survive most of the critical conditions covered by your policy for more than 30 days, the coverage amount is paid to you.

How can benefits be used?

If you are unable to work, disability insurance can help cover your regular expenses. Since this product is designed to allow you to receive a portion of your income, you can use monthly payments to cover current expenses (rent, mortgage, electricity, telephone, groceries, etc.) for the duration of your policy.

However, a serious illness generally comes with unexpected additional expenses (medications, healthcare professional visits, treatment fees, etc.), whether or not you are able to work anyway. Because it’s a lump sum, one-time payment, you can use it as you see fit. You may choose to pay certain bills or expenses related to your condition, get home support for maintenance or even choose to get away from it all while you are recovering by taking a trip. The choice is yours.

To help you make an informed choice about disability and critical illness coverage, we suggest contacting an advisor at Matcha Insurance. They will be happy to help you determine your profile and needs and offer the best product for you.

On the same subject

Two Ways to Get a Quick Quote

By Phone: 1 844 532‑3228

Online:

Fill out the form. One of our financial security advisors will contact you as soon as possible.
Abraham Daoud Junior Diabaté 
FINANCIAL SECURITY ADVISOR

Abraham is a versatile professional with strong language skills in French, English and Portuguese. He also boasts an extensive background in finance, insurance sales, and technical banking support.

With six years of experience in customer service and sales to his name, he is a master at managing multiple client files simultaneously and draws on an in-depth knowledge of financial products and banking services. His expertise also extends to the areas of compliance, anti-money laundering, and credit and investment product management. His ability to work in fast-paced, stressful environments and his finely honed communication skills only strengthen Abraham’s reputation as an accomplished professional. He has achieved notable success in his career, hitting sales targets and earning official recognition from company leadership for his contributions.

As a Matcha Insurance financial services advisor, Abraham is now on a mission to get you the very best insurance coverage, wherever you are, whatever your needs, whatever your financial capacity—and whatever it takes.

Ginette St-Laurent
Ginette St-Laurent
FINANCIAL SECURITY
ADVISOR

Known for her natural ability to advise, Ginette is highly valued by her clients.

Ginette holds an AMF accreditation in personal insurance and is a member of the CSF. She is a seasoned financial security advisor with extensive industry experience. Ginette’s expertise lies in providing financial services and advice.

During her career, she has worked at reputed financial institutions such as Industriel Alliance and National Bank, where she served as a financial security advisor. Through this experience, Ginette developed a thorough understanding of people’s personal financial needs.

As a financial services advisor for Matcha Insurance, now her mission is to make every effort possible to find you the best insurance coverage, wherever you are, based on your needs and financial means.

Two Ways to Get a Quick Quote

By Phone: 1 844 532‑3228

Online:

Fill out the form. One of our financial security advisors will contact you as soon as possible.

Two Ways to Get a Quick Quote

By Phone: 1 844 532‑3228

Online:

Fill out the form. One of our financial security advisors will contact you as soon as possible.
Marc Moisan
FINANCIAL SECURITY ADVISOR

Marc works with you, providing smart, conscientious, expert advice based on tons of experience.

Marc is coming on 20 years’ experience in property and casualty insurance as well as financial services. He’s a proud alumnus of Cégep de Jonquière and the Université du Québec à Chicoutimi.

And as a former personal insurance broker and financial services representative with the likes of Industrial Alliance, Infoprimes, and Bélair Direct, he knows it all, and that means solutions that are incredibly well suited to your needs.

Today as a Matcha Insurance financial services advisor, he’s on a mission to get you the very best insurance coverage, wherever you are, whatever your needs, whatever your financial capacity—and whatever it takes.

Fatimata Dia
FINANCIAL SECURITY ADVISOR

When Fatima is on your case, you notice the difference. She’s right there—patient, attentive, meticulous—with insurance solutions that do exactly what you need them do.

Her ACS in customer service and degree in management inform 15+ years’ experience in client services. Before joining the Matcha Insurance team, her career included a multi-year position as financial security advisor with IA Financial Group.

That experience left her with the expertise both to help you understand your financial situation and to come up with insurance solutions personalized to your specific needs.

Now that she’s a Matcha Insurance financial services advisor, she’ll make sure you get the best insurance coverage based on your needs and financial capacity.

Laurent Goyette - Conseillers
Laurent Goyette
FINANCIAL SECURITY ADVISOR

Laurent’s proactive approach to finding the best insurance solution for each client and his sympathetic ear make him a trusted advisor.

Young and vibrant, Laurent has a mission to develop relationships of trust with his clients in the search for the best insurance of persons on the market.

Laurent listens to everyone’s needs and expectations and takes the time to explain all the intricacies of insurance policies in order to educate each of his clients about insurance.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Sylvie Chartrand - Conseillère
Sylvie Chartrand
DIRECTOR OF OPERATIONS FINANCIAL SECURITY ADVISOR

With her expertise in improving administrative processes, Sylvie is a master of the art of mobilizing and engaging

Sylvie has a bachelor’s degree in business administration and accounting (B.A.A.) from the Université du Québec en Outaouais and has been a Financial Security Advisor licensed with the Chambre de la sécurité financière since 1994.

Financial security advice, business process coordination or administrative and financial management, Sylvie is able to skillfully combine all the ingredients needed to lead the firm’s operations. With more than 25 years’ experience in the financial services industry, on both the insurer and the distributor sides, she has strong expertise in accounting and compensation, as well as in improving internal processes and implementing innovative IT solutions.

Karl Lenz Gravenhorst - Conseillers
Karl Lenz Gravenhorst
FINANCIAL SECURITY ADVISOR

With an ongoing commitment to protect the future of my clients through life’s uncertainties, I promise to guide and inform you with full transparency so that you are able to make the right decisions.

I am Karl Lenz Gravenhorst, a financial security advisor for Matcha Insurance, a Quebec-based financial services firm. As a financial security advisor since 2014, I have more than six years’ experience in the banking and financial services industries. I belong to that young generation of professionals who have developed a passion for working with people and an aptitude for clearly explaining at-times complex concepts.

My mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

Driss Labad - Conseillers
Driss Labad
Financial Security Advisor

With an ability to break things down in an easy-to-understand manner, Driss can clearly explain life and health insurance products and discuss their pros and cons.

With a master’s degree in computer science from the Université du Québec à Montréal and a bachelor’s degree in science, Driss has more than 15 years’ experience in the financial services industry. Before joining the Matcha Insurance team, he held various positions in the life and health insurance industry, particularly with Industrial Alliance and InfoPrimes as a financial advisor. Decoding an insurance policy and reading between the lines holds no secret for him. The more specific your needs, the more effective he can be.

Today, as a financial advisor for Matcha Insurance, his mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

Anita Mpola Mbele - Conseillers
Anita
Mpola Mbele
Financial Security Advisor

Thanks to her keen analytical and synthesis skills, she will easily guide you through your process.

Anita Mpola Mbele is known for her thoroughness and professionalism. She quickly identifies her clients’ needs and supports them throughout their process.

She has worked as a financial security advisor since 2015 and has over five years of experience in managing the financial health of individuals, including roles at Industrial Alliance and Desjardins Financial Security. In addition, Anita has experience with life insurance products and in personal finance. She will be happy to help you and propose solutions that meet your needs.

Today, as a financial services advisor for Matcha Insurance, her mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Roberto Sepulveda - Conseillers
Roberto Sepulveda
Financial Security Advisor

Known for his analytical mind and ability to synthesize information, he will assess your needs in a thorough and capable manner

With a Master’s degree in Civil Engineering from the École de Technologie Supérieure de Montréal, Roberto has over 8 years of experience in financial services. Before joining Matcha Insurance, Roberto held a number of management positions across Canada, including at Desjardins Financial Security, London Life and United Chartering in Vancouver.

Drawing from his experience in life insurance, disability and critical illness files, and wealth transfer and investment portfolio maximization, he has the skills required to provide the best solutions to his clients. He pays close attention to his clients’ needs to design strategies that will meet their objectives.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Mickaël Miller - Conseillers
Mickaël Miller
Financial Security Advisor

Mickaël's thoroughness, his ability to listen and his drive make him a versatile advisor and unifier

With strong listening and analytical skills, Mickaël knows how to identify and understand his clients’ needs. His humour and drive also allow him to find new ways to take the analysis of his files to the next level.

A financial security advisor since 2015, Mickaël has over four years of experience in managing the financial health of individuals, including roles at RBC Insurance and Combined Insurance.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Michael Stearns - Conseillers
Michael Stearns
FINANCIAL SECURITY ADVISOR

Known for his analytical skills and his judicious guidance and advice, Michael consistently rises to the challenge.

With a bachelor’s degree in business administration from the University of New Brunswick – Fredericton and a Certificate in Personal Finance from the Institute of Canadian Bankers in Montreal, Michael has more than 15 years’ experience in the financial services industry. Before joining the Matcha Insurance team, he held several positions where he was involved in managing the financial health of individuals and businesses, particularly for National Bank Insurance and Freedom 55 Financial. Perfectly bilingual, Michael is also a mutual fund representative.

Today, as a financial advisor for Matcha Insurance, his mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

How do I file a complaint?

  • In case of dissatisfaction, start by getting in touch with our Director of operations, Mrs Sylvie Chartrand:
    Mrs Sylvie Chartrand
    Director of operations:
    sylvie.chartrand@matchaassurance.ca
    Telephone: 1-844-532-3228
  • If you are not satisfied with her response, you can contact our Complaints officer to make a formal complaint:
    Mr. Jean-Benoît Forgues
    Assistant Vice President, Legal Affairs and Compliance
    1705-625, Avenue President-Kennedy
    Montreal (Québec) H3A 1K2
    Email: jean-benoit.forgues@humania.ca
    Telephone: 1-800-363-1334 ext. 263
    or from Montreal: 514-485-1334, ext. 307
    Fax: 1-844-773-4999

The complaint must be filed in writing. If you need help filing your complaint, you may call Ms. Marie-Kim Larouche, Legal advisor, at 1-800-363-1334 ext. 479.

Any complaint made in writing to our Complaints officer will be recorded in Matcha Insurance’s complaints registry if it includes at least one of the following:

  • A reproach against Matcha Insurance;
  • The identification of real or potential harm that a consumer has sustained or may sustain; or
  • A request for remedial action.

A complaint file is opened for each complaint. The file includes all of the documents required to assess your complaint.