Dissatisfaction
If necessary, we invite you to contact our team for any important questions or dissatisfaction.
Mrs Sylvie Chartrand, Director of operations
1705-625, avenue President-Kennedy Montreal (Qc) H3A 1K2
Email: sylvie.chartrand@dev.matchaassurance.ca
Toll Free: 1-844-532-3228
Complaint
Mr. Jean-Benoît Forgues, Assistant Vice President, Legal Affairs and Compliance
1555, Girouard Street West Saint-Hyacinthe (Qc) J2S 2Z6
Email: jean-benoit.forgues@humania.ca
Toll Free: 1-800-363-1334 ext. 263
Montreal: 514-485-1334 ext. 307
Fax: 1-844-773-4999
The complaint must be filed in writing.
If you need assistance in writing your complaint, please contact our legal department at conformite@humania.ca, specifying the details of your request.
Any complaint made in writing to our Complaints officer will be recorded in Matcha Insurance’s complaints registry if it includes at least one of the following:
- A reproach against Matcha Insurance;
- The identification of real or potential harm that a consumer has sustained or may sustain;
- A request for remedial action.
A complaint file is opened for each complaint. The file includes all of the documents required to assess your complaint.