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If necessary, we invite you to contact our team for any important questions or dissatisfaction.

Mrs Sylvie Chartrand, Director of operations

1705-625, avenue President-Kennedy Montreal (Qc) H3A 1K2


Mr. Jean-Benoît Forgues, Assistant Vice President, Legal Affairs and Compliance

1555, Girouard Street West Saint-Hyacinthe (Qc) J2S 2Z6

Toll Free: 1-800-363-1334 ext. 263
Montreal: 514-485-1334 ext. 307
Fax: 1-844-773-4999

The complaint must be filed in writing.

If you need assistance in writing your complaint, please contact our legal department at, specifying the details of your request.

Any complaint made in writing to our Complaints officer will be recorded in Matcha Insurance’s complaints registry if it includes at least one of the following:

A complaint file is opened for each complaint. The file includes all of the documents required to assess your complaint.

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