Frequently Asked Questions
Check out our Frequently Asked Questions and get answers to your questions about the coverages offered by Matcha Insurance.
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What rules apply to terminating a disability insurance policy?
The rules for terminating a disability insurance policy may include voluntary cancellation, non-payment of premiums, or the end of the agreed-upon coverage period.
Is disability insurance taxable?
Disability benefits may be taxable, depending on the tax laws in force and the individual circumstances of the insured.
Does disability insurance cover pre-existing conditions?
Coverage for pre-existing conditions may vary by policy and may be subject to exclusions or limitations.
How is the amount of disability benefits determined?
The amount of disability benefits is generally based on the insured person’s income before becoming unable to work.
How long is the waiting period before receiving disability insurance benefits?
The length of the waiting period before receiving disability insurance benefits depends on the policy, usually between 30 and 180 days.
How does the disability claim process work?
The disability claim process typically involves providing medical proof of inability to work and completing the required forms.
What types of disabilities are covered by disability insurance?
The types of disability covered may include total disability, partial disability, or disability due to illness or injury, and may vary by policy.
What is the difference between short-term disability and long-term disability insurance?
Short-term disability insurance provides temporary coverage in the event of short-term inability to work, whereas long-term disability insurance provides coverage over a longer period.
Who can get disability insurance?
Anyone who earns an income can purchase disability insurance, usually between the ages of 18 and 60.
What is disability insurance?
Disability insurance provides financial protection in the event of inability to work due to illness or injury.
What do I do in the event of a medical emergency or need for assistance while travelling abroad?
In the event of a medical emergency or need for assistance while travelling outside Canada, you must immediately contact the insurance provider for help, such as medical assistance, medical evacuation, etc.
What is the reimbursement process if I cancel my trip?
The reimbursement process in the event of trip cancellation depends on the terms of the insurance policy, but generally you must provide proof of cancellation and follow the steps indicated by the insurance provider.
How do I submit a travel insurance claim?
To submit a travel insurance claim, you usually need to contact the insurance provider and provide the necessary supporting documentation, such as medical invoices, receipts, etc.
What is generally excluded from travel insurance coverage?
Common exclusions from travel insurance coverage include pre-existing medical conditions, acts of terrorism, hazardous sports, and losses resulting from illegal or negligent activities.
What are the costs associated with travel insurance?
The costs associated with travel insurance depend on the coverage chosen, the length of the trip, the age of the traveller and other factors. Premiums may vary.
How long does travel insurance remain in effect?
The duration of travel insurance depends on the period of travel specified in the policy, generally from the beginning to the end of the trip.
What are the eligibility requirements for purchasing travel insurance?
The eligibility requirements for travel insurance vary depending on the provider and the type of coverage, but generally any traveller can apply, regardless of age or nationality.
Does my credit card cover me entirely for travel insurance?
Credit card travel insurance coverage varies, so it’s important to check your card’s terms and conditions for coverage details, exclusions and reimbursement limits.
What types of coverages are typically included in travel insurance?
The following are generally included in travel insurance: emergency medical care, hospitalization, trip cancellation, loss of baggage, and travel assistance.
What is travel insurance and why do I need it?
Travel insurance is protection against unexpected events when travelling. You need it to protect yourself in case of high medical costs, trip cancellations and other adverse events.