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Terms of use

This legal notice governs the use of the website maintained by Matcha Insurance. Please read it carefully before visiting the other pages of our website. By visiting this website, you acknowledge your acceptance of the conditions set out herein.

Content

The purpose of the Matcha Insurance site is to provide you with information on the company, as well as its products and services. All products and services mentioned on this site are subject to the terms and conditions of the contracts and policies applicable thereto and may be changed without notice.

Our products and services are offered only in Canada and to Canadian residents, and certain products and services may not be available in all regions of Canada. Moreover, nothing on this site constitutes an offer to buy or sell the products and services of Matcha Insurance; nor is anything on this site intended to promote such products and services in other territories.

Reliability of Information

Matcha Insurance has attempted to convey information that is as reliable as possible on its website. However, the Company cannot guarantee that the information is accurate, complete and current at all times. In addition, Matcha Insurance reserves the right to change the information on its website at any time, without prior notice.

Copyright and Trademarks

You are in control of the quantity and type of information that you share with Matcha Insurance while visiting this website. As a visitor, you can browse this site in order to find information without having to disclose personal information in any way.

Even though Matcha Insurance has put security measures in place, you must remain vigilant while using the Internet. If you are assigned a personal identification number to access any part of this website, you must ensure that it is protected at all times.

Confidentiality and Security

The information on this website is protected by current Canadian legislation governing copyright, trademarks and intellectual property rights, as well as similar legislation in other territories, as the case may be. Visitors to this website are prohibited from copying, printing or downloading information other than for personal, non-commercial use. In doing so, they must state the information’s source and ensure that the said information has not been modified in any way. Further, all copyright and other notices must be  retained. No person may create any kind of link to this website or to its content, including through frames or hypertext, without prior written consent from Matcha Insurance. Any infringement of Matcha Insurance’s rights may result in the appropriate legal remedy.

TECHNOLOGIES USED ON OUR WEBSITE

Cookies

This website sends “cookies” to anybody visiting its website to simplify navigation and to improve user experience. A cookie is a small data file sent by the website to your browser, which may then be stored on your hard drive. This allows Matcha Insurance to personalize the content that you see on our website, to know if you already have an account or to recognize your language preferences. Cookies do not allow us to collect your personal information. We can’t identify a specific individual

You may choose to deactivate cookies in your browser. If you choose to do so, however, you may not have access to certain functionality on our site.

Google Analytics

The Google Analytics tool is used to collect anonymous data to monitor and analyze the use of our website. Google Analytics collects information such as the browser type, the number of page views and the session duration. Matcha Insurance uses this data to improve content, display and performance.

We invite you to read the Google Ad Preferences page for more information.

Remarketing (publicity)

This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. Third-party websites (including Google) use cookies to serve ads based on your interests while browsing our website. Any data collected will not allow us to identify you.

You can set preferences for how Google advertises to you, and if you want to you can opt out of interest-based advertising entirely by using the Google Ad Preferences page.

Secure Socket Layer (SSL) protocol

Matcha Insurance uses the Secure Socket Layer (SSL) protocol to make data transmission absolutely safe. This protocol encrypts data using a digital certificate issued by a company called Entrust, resulting in secure personal data. To find out more, please visit the Entrust Inc. website.

Non-Liability

Matcha Insurance as well as its administrators, officers, employees and representatives shall not be held liable for any loss or damage arising directly or indirectly from use of this website, including special or consequential damage and damage to third parties. You agree that use of this website or of any website linked hereto is made entirely at your own risk.

More specifically, but without limiting the generality of the foregoing, Matcha Insurance and its administrators, officers, employees and representatives shall not be held liable for any damage arising from actions taken based on the information on this website or arising from damage sustained as the result of disclosing personal or confidential information to Matcha Insurance over the Internet.

This website contains links to other websites that are not managed or updated by Matcha Insurance. These links are provided for information purposes only and shall not be interpreted as an endorsement of their content by Matcha Insurance.

Likewise, Matcha Insurance shall not be held liable for damages arising from unauthorized reproduction or use of the information on this website.

Modification of Terms of Use

Matcha Insurance reserves the right to modify at any time the terms of use applicable to information contained and displayed on our website. In the event of a major change, we will provide a notice at least thirty days before the new condition takes effect. By using and accessing this website after such modifications have taken effect, you agree and accept to be bound by such modifications or revisions.

To request permission or for any other inquiry, please contact:

Website Officer

Matcha Insurance inc.

1705-625, Avenue President-Kennedy

Montreal, Quebec

H3A 1K2

Toll Free : 1 844 532-3228 

Email: clients@matchaassurance.ca

Questions? Contact Us.

clients@matchaassurance.ca
clients@matchaassurance.ca

1705-625, Avenue du President-Kennedy
Montreal (Qc)  H3A 1K2

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Our Business Hours:

Monday to Friday: 9 a.m. to 8 p.m. 
Saturday and Sunday : Closed

1705-625, avenue du President-Kennedy
Montreal (Qc)  H3A  1K2

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Matcha Insurance is a personal insurance broker registered with the AMF (registration number: 512996) and the FSRA (registration number: 37984M).

Matcha Insurance © 2021 – All rights reserved.

Two Ways to Get a Quick Quote

By Phone: 1‑844‑532‑3228

Online:

Fill out the form. One of our financial security advisors will contact you as soon as possible.

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Schedule an online appointment with one of our consultants

Quick Quote
Mélanie Boisvert - Conseillère
Mélanie Boisvert
Financial Security Advisor

Known for placing people at the core of her priorities

Mélanie is a financial security advisor with over 25 years of experience in finance and insurance. She has training in financial planning and business administration. Mélanie has a reputation for quality work and for providing personalized service to her clients. She makes sure that the right coverage is available to insured clients, based on their unique profile. Mélanie provides impeccable customer service, remaining approachable and attentive to her clients’ needs. 

Today, as a financial services advisor for Matcha Insurance, her mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means. 

Laurent Goyette - Conseillers
Laurent Goyette
FINANCIAL SECURITY ADVISOR

Laurent’s proactive approach to finding the best insurance solution for each client and his sympathetic ear make him a trusted advisor.

Young and vibrant, Laurent has a mission to develop relationships of trust with his clients in the search for the best insurance of persons on the market.

Laurent listens to everyone’s needs and expectations and takes the time to explain all the intricacies of insurance policies in order to educate each of his clients about insurance.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Karl Lenz Gravenhorst - Conseillers
Karl Lenz Gravenhorst
FINANCIAL SECURITY ADVISOR

With an ongoing commitment to protect the future of my clients through life’s uncertainties, I promise to guide and inform you with full transparency so that you are able to make the right decisions.

I am Karl Lenz Gravenhorst, a financial security advisor for Matcha Insurance, a Quebec-based financial services firm. As a financial security advisor since 2014, I have more than six years’ experience in the banking and financial services industries. I belong to that young generation of professionals who have developed a passion for working with people and an aptitude for clearly explaining at-times complex concepts.

My mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

Driss Labad - Conseillers
Driss Labad
Financial Security Advisor

With an ability to break things down in an easy-to-understand manner, Driss can clearly explain life and health insurance products and discuss their pros and cons.

With a master’s degree in computer science from the Université du Québec à Montréal and a bachelor’s degree in science, Driss has more than 15 years’ experience in the financial services industry. Before joining the Matcha Insurance team, he held various positions in the life and health insurance industry, particularly with Industrial Alliance and InfoPrimes as a financial advisor. Decoding an insurance policy and reading between the lines holds no secret for him. The more specific your needs, the more effective he can be.

Today, as a financial advisor for Matcha Insurance, his mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

Wahida Guellati - Conseillère
Wahida Guellati
FINANCIAL SECURITY ADVISOR

Efficient, dynamic and analytical,
Wahida will help you achieve your goals

Wahida Guellati has worked in personal insurance for more than 10 years.

In order to fully understand and protect your interests, Wahida will analyze your situation with you and advise you on how to protect your finances and increase your wealth.

Today, as a financial services advisor for Matcha Insurance, her mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Anita Mpola Mbele - Conseillers
Anita
Mpola Mbele
Financial Security Advisor

Thanks to her keen analytical and synthesis skills, she will easily guide you through your process.

Anita Mpola Mbele is known for her thoroughness and professionalism. She quickly identifies her clients’ needs and supports them throughout their process.

She has worked as a financial security advisor since 2015 and has over five years of experience in managing the financial health of individuals, including roles at Industrial Alliance and Desjardins Financial Security. In addition, Anita has experience with life insurance products and in personal finance. She will be happy to help you and propose solutions that meet your needs.

Today, as a financial services advisor for Matcha Insurance, her mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Roberto Sepulveda - Conseillers
Roberto Sepulveda
Financial Security Advisor

Known for his analytical mind and ability to synthesize information, he will assess your needs in a thorough and capable manner

With a Master’s degree in Civil Engineering from the École de Technologie Supérieure de Montréal, Roberto has over 8 years of experience in financial services. Before joining Matcha Insurance, Roberto held a number of management positions across Canada, including at Desjardins Financial Security, London Life and United Chartering in Vancouver.

Drawing from his experience in life insurance, disability and critical illness files, and wealth transfer and investment portfolio maximization, he has the skills required to provide the best solutions to his clients. He pays close attention to his clients’ needs to design strategies that will meet their objectives.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Mickaël Miller - Conseillers
Mickaël Miller
Financial Security Advisor

Mickaël's thoroughness, his ability to listen and his drive make him a versatile advisor and unifier

With strong listening and analytical skills, Mickaël knows how to identify and understand his clients’ needs. His humour and drive also allow him to find new ways to take the analysis of his files to the next level.

A financial security advisor since 2015, Mickaël has over four years of experience in managing the financial health of individuals, including roles at RBC Insurance and Combined Insurance.

Today, as a financial services advisor for Matcha Insurance, his mission is to make every effort possible to obtain the best insurance coverage for you wherever you are, based on your needs and financial means.

Michael Stearns - Conseillers
Michael Stearns
FINANCIAL SECURITY ADVISOR

Known for his analytical skills and his judicious guidance and advice, Michael consistently rises to the challenge.

With a bachelor’s degree in business administration from the University of New Brunswick – Fredericton and a Certificate in Personal Finance from the Institute of Canadian Bankers in Montreal, Michael has more than 15 years’ experience in the financial services industry. Before joining the Matcha Insurance team, he held several positions where he was involved in managing the financial health of individuals and businesses, particularly for National Bank Insurance and Freedom 55 Financial. Perfectly bilingual, Michael is also a mutual fund representative.

Today, as a financial advisor for Matcha Insurance, his mission is to do the utmost to ensure you get the best insurance coverage, no matter where you are, based on your needs and your payment capacity.

How do I file a complaint?

  • In case of dissatisfaction, start by getting in touch with our Director of operations, Mrs Sylvie Chartrand:
    Mrs Sylvie Chartrand
    Director of operations:
    sylvie.chartrand@matchaassurance.ca
    Telephone: 1-844-532-3228
  • If you are not satisfied with her response, you can contact our Complaints officer to make a formal complaint:
    Mr. Jean-Benoît Forgues
    Assistant Vice President, Legal Affairs and Compliance
    1705-625, Avenue President-Kennedy
    Montreal (Québec) H3A 1K2
    Email: jean-benoit.forgues@humania.ca
    Telephone: 1-800-363-1334 ext. 263
    or from Montreal: 514-485-1334, ext. 307
    Fax: 1-844-773-4999

The complaint must be filed in writing. If you need help filing your complaint, you may call Ms. Marie-Kim Larouche, Legal advisor, at 1-800-363-1334 ext. 479.

Any complaint made in writing to our Complaints officer will be recorded in Matcha Insurance’s complaints registry if it includes at least one of the following:

  • A reproach against Matcha Insurance;
  • The identification of real or potential harm that a consumer has sustained or may sustain; or
  • A request for remedial action.

A complaint file is opened for each complaint. The file includes all of the documents required to assess your complaint.

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